Shipping
At Today’s Home Online, we work with a network of trusted fulfillment partners and suppliers to bring you a curated selection of products for your home.
Free Shipping in the USA
Enjoy free standard shipping on all orders within the United States.
Order Processing
Most orders are processed within 1–3 business days. Once your order has shipped, you will receive an email with tracking information.
Estimated Delivery Times
Products shipping from a U.S. warehouse:
Most orders arrive within approximately 5–12 business days after processing.
Products shipping from an international fulfillment partner:
Delivery typically takes approximately 10–25 business days after processing.
Delivery estimates may vary depending on the product, destination, carrier, weather, holidays, customs, or other circumstances outside our control.
When available, the estimated delivery timeframe shown on the individual product page should be considered the best estimate for that item.
Orders containing multiple items may arrive in separate packages and at different times.
Returns & Refunds
We want you to be happy with your purchase. Most eligible items may be returned within 30 days of delivery.
To qualify for a standard return:
- The item must be unused and in its original condition.
- The item should include its original packaging, accessories, parts, and documentation.
- You must contact Today’s Home Online before returning the item so we can provide return instructions.
- Returns should not be mailed to the address shown on the original shipping package unless specifically instructed by our customer service team.
Change-of-Mind Returns
If you decide you no longer want an item, ordered the wrong item, or otherwise wish to return an item that is not damaged or defective, you may return an eligible product within 30 days.
Return shipping costs are the responsibility of the customer for change-of-mind returns.
Original shipping charges, if any, are non-refundable.
Large or oversized products may have additional return-shipping requirements.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and preferably within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Photos or video showing the item and packaging
Once verified, Today’s Home Online may provide a replacement, replacement part, or refund at no additional cost to you, depending on the circumstances and product availability.
Please do not discard damaged products or packaging until your claim has been resolved.
Exchanges
Because many of our products are fulfilled by different suppliers and inventory can change quickly, we generally process exchanges as a return and replacement order.
If you would like a different size, color, model, or variation, contact us and we will help determine whether the replacement is currently available.
For defective, damaged, or incorrectly shipped products, eligible replacement shipping will be covered by Today’s Home Online.
For preference-based exchanges, such as choosing a different color or style, the customer may be responsible for return shipping.
Refunds
Once an approved return has been received and inspected, we will issue the refund to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for it to appear on your account, depending on your bank or payment provider.
Items That May Not Be Returnable
Certain products may have additional return restrictions, including:
- Clearance or final-sale merchandise
- Personalized or custom-made items
- Items that have been installed, assembled, altered, or damaged after delivery
- Used merchandise
- Certain hygiene-sensitive products
- Products specifically identified as non-returnable on the product page
These restrictions do not affect your rights if an item arrives damaged, defective, or incorrect.
Before Sending a Return
Please contact Today’s Home Online before shipping any return.
Because our products are fulfilled from multiple warehouses, the correct return address may be different from the address shown on your original package.
Returns sent to an unauthorized address may delay or prevent your refund.